Terms and Condition

General :

Onnway.com is an online platform for freight where our loader, as well as Vehicle Provider, can connect and coordinate easily. These terms and conditions and policies are applicable to any person who uses or access website and app for any purpose. Any person who uses or access website and the company services agree these terms and conditions.

From the Company technology incorporated platform, Company is devoted to making certain that the right loader gets coordinated with the right vehicle provider at their location and at scheduled time. The Company aim is to provide hassle and trouble free services to both Loaders and Vehicle Provider.

Intellectual Property Rights & Content :

All copyright, trademarks, design rights, graphics, software, content, patents, flow and other matters related to the web and other intellectual property rights (registered and unregistered) in and on website are belong to or owned by the Company .The Company reserves all of its rights of website and its content. Nothing in the Terms grants you a right or license to use any trade mark, content, design right or copyright owned or controlled by the Company except as expressly provided in the Terms.

Prohibited and Dangerous Goods :

The goods should be based according to the provided document. The company in addition to vehicle owner would not be accountable for the Prohibited and Hazardous Goods. The Loader shall inform the Fleet operator prior to the starting of the shipment of any Dangerous Goods. The Fleet operator may at its prudence reject to carry any Dangerous Goods or may consent with the Shippers the terms and conditions in writing concerning the carriage of any such consignments other than these terms and conditions.

Insurance :

It is our priority to provide you with our best services. It is mandatory that the Loader have to cover their goods with insurance for any loss, damage, theft, expense to the goods for any reason whatsoever when said goods are in custody, possession or control of third parties selected by the Company to, transport or render other services with respect to such goods and provide insurance details such as insurance company, policy number, risk cover, etc to the company. If the goods gets damaged, theft or Crashed then insurance will be claimed by the loader company or vehicle owner and complaint would be filed by the loader or vehicle owner. If required, company will provide documents and information related to the loader company and the vehicle owner, which will be already in the

General Term of service :

For Loader

Loader have to provide all the documents required by the company for availing services and documents given by the loader shall be considered as authorised by the Loader or industries, and the company will work according to those documents.

For your booked truck the Company will sent you truck and driver documents on that basis check up the identity of the driver and the truck chassis No., Engine No., Driving Licence No. before loading your goods and inform Company if documents are incorrect. Loader have to take transit insurance to cover your goods during transit and provide information details such as insurance company, policy no., risk cover to the company. Loader should load the goods in the truck as per your order and load capacity, dimension of booked truck. If the goods were not loaded as per your order and more than the truck capacity, dimension without informing Company then Company would not be responsible for that and If the Size & weight of goods will change as per your order in that case the freight will be increased as per goods and In case of Quantity or Size or Nature is not as per your order, Company and Vehicle provider have the right to refuse

the load and the cancellation charges 50% freight to total freight will be applicable and are to be paid by loader and In case Loader cancels the order after truck reaches source point, Cancellation charges 50% freight to total freight shall be applicable and are to be paid by loader. If the weight of goods will be less as our details dealing in that case minimum guarantee freight will be charged.

Loader has to check and ensure that the goods are properly placed in truck or not before dispatching of truck from loading point. It would be your liability to provide all the documents related with the goods and required for goods transit to the Company and Truck driver. The Carriage and goods documents provided by you should be legal. The company and vehicle owner would not be responsible for the prohibited and hazardous goods. The Company and Vehicle provider have the right to refuse the load in case the load is presented without carriage documents, sales tax documents, transit forms, invoices or any other documents or any load that is prohibited by Government of India for carriage the cancellation charges 50% freight to total freight will be applicable and are to be paid by loader.

Company priority is to provide a hassle free and secure transit of shipment But the Company not physically handles the shipment, and If in case of goods gets damaged, theft or Crashed then insurance will be claimed by you or vehicle owner and complaint would be filed by you or vehicle owner. If required, company will help to provide you documents and information to claim insurance, which will be already in the company’s record. Company’s liability is only of providing document required to claim insurance and Company would not take the responsibility of the loss, damage, theft or claim under any circumstances.

Loader has to pay 90% of payment at the time of loading of goods and 10% at the time of unloading of goods. In order to provide you hassle free services Company will check goods document provided by you and after payment confirmation truck will be dispatched.

As per the booking, if the vehicle is not dispatched in 12 hours from the scheduled time, then Detention charge will be imposed on loader in addition to Freight, and if truck is not unloaded within 12 hours from the time of reaching unloading point (destination) then also Detention charge will be imposed on loader in addition to Freight. If for some unwanted reason truck is delayed by fixed time than Company will inform you about the unexpected delay in transit time.

If the consignee refuses to take the goods for some reason then the company will talk to the loader (consignor) and then the further process will be done. Return Freight charges will also be taken from loader if goods come back.

When goods arrive to the destination place and unloaded a receiving receipt (Proof of Delivery) would be sent to the consignor by an email, after which you have to release the remaining payment to the company account. Consignee must send a receiving receipt (Proof of Delivery) , sealed and signed by him on the given email address given by the company. The company will not work on part load goods; we will deliver goods from direct source to the destination. If the carriage did not reach the destination for any reason like Road construction, heavy road barriers or due to any other obstacles or if it is unloaded at any other place then the loader would be responsible for that and if the truck is standing at some other place because of obstacles then extra charge would be taken from loader.

If the goods are not delivered in 10 days, in that case loader must inform the company otherwise company will not be responsible in any Circumstances for further inconvenience. The company provides services and you agree to obtain such services offered by third party i.e. vehicle provider. Company priority is to provide hassle free service but the Company shall under no circumstances be liable for any loss, damage, theft, expense or delay to the goods for any reason.

For Vehicle Provider

Vehicle Provider/Owner have to provide all the documents required by the company for availing services and documents given by the Vehicle Provider/Owner shall be considered as authorised by the Vehicle Provider/Owner, and the company will work according to those documents. If any wrongdoing/mischief is found in the documents, then the vehicle provider/owner would be responsible for that. If the loader asks for the documents of the vehicle then it would be the responsibility of the driver to make him available all the documents of the vehicle. Truck owner/driver have to check every goods and carriage document at the time of loading and it will be assured that loading material is according to the documents or not, and inform company that documents are incorrect.

Vehicle owner/driver have to check and ensure that the goods are properly placed in truck or not and count the goods (boxes)which are described in goods invoice before dispatching of truck from loading point. In case of overloading or over dimension, inform the company immediately otherwise company would not be responsible for that.

Vehicle Provider have to check and ensures that all the necessary resources like Water proofing , Fire safety , Rope , Belt(to tie goods) , Chain etc should be available in the vehicle. For the purpose of safe operation proper vehicle fitness like proper Light , Horn , proper tyre and air, proper Wiper , Brakes , proper servicing , Proper vehicle maintenance and alignment should be checked by the driver on time and in case of any default driver have to inform the vehicle owner first. Vehicle Provider has to check and ensures that the truck is fit for carriage. Company and Loader shall have the right to refuse the truck in case the truck reaches the loading point without the prescribed documents and unfit for carriage than Cancellation charges are not applicable. From the place of loading of goods to the place of unloading, it would be the responsibility of the driver/Vehicle owner to deliver the goods safely and on time. If In case, goods are not delivered on time due to some reason than vehicle owner or driver have to inform the company. In case of late delivery Late Charges applied.

If the truck has reported the Loading Point and late by 3 hours according to Scheduled time, Late Reporting Charges will be applicable and are to be paid by Truck Provider/Owner. If goods are delivered with a Transit time that is 24 hours more than Agreed Transit Time, Late Delivery Charges shall be applicable and shall be paid by the Truck Provider to the company. However, Delay due to force Majeure conditions like public unrest, act of God, etc. shall be exempted from charges. Truck Provider/Owner/driver shall inform the Company of such available information.

In case , if the goods gets Damaged, Theft or Crashed ,then the driver/Vehicle owner Should be prosecuted by the police and it should be inform to the company. Company’s liability is of providing any document required to claim insurance and Company would not take the responsibility of the loss, damage, theft or claim under any circumstances. If the goods were found less than the loaded then the driver/Vehicle owner will be responsible and they will have to pay for it.

Vehicle provider/owner/driver assured that Vehicle related Central and State government Vehicle act rules must be followed.

No Responsibility for Governmental Requirements:

The goods should be based according to the provided document. The company in addition to vehicle owner would not be accountable for the Prohibited and Hazardous Goods. The Loader shall inform the Fleet operator prior to the starting of the shipment of any Dangerous Goods. The Fleet operator may at its prudence reject to carry any Dangerous Goods or may consent with the Shippers the terms and conditions in writing concerning the carriage of any such consignments other than these terms and conditions.

TERMS POLICY:

The Company reserves the right to introduce new services or revised the existing services and terms and conditions provided on the Web. The Company at its sole discretion may apply new charges for the new or revised services provided. Revised terms and conditions or any of the rules and policies of the Company shall be posted on the Web and such changes shall automatically become effective immediately after they are posted on the Web.

Company makes efforts to ensure the authenticity of matter on website. If there is similarities of matter with any other on similar topics in any kind are purely coincidental. The user agrees that in event of claiming for copyright the user will first inform us through all provided means on website and the user agrees to not to proceed with judicial action without inform to us in a meaningful manner and provide us an opportunity to take corrective measure if required

LIMITED LIABILITY CLAUSE AND LOSS COVER:

Company priority is to provide a hassle free and secure transit of shipment But the Company not physically handles the shipment, and loss, damage, theft, expense or delay occurs during such activity, the Company assumes no liability and is not to be held responsible for any loss, damage, expense or delay to the goods. The Company shall under no circumstances be liable for any loss, damage, expense or delay to the goods for any reason whatsoever when said goods are in custody, possession or control of third parties selected by the Company to, transport or render other services with respect to such goods.

The Customer agrees that the Company shall only be liable for any loss, damage expense or delay to the goods resulting from the negligence or other fault of the Company; such liability shall be limited to an amount equal to the lesser of five thousand (5000) per shipment or the fee(s) charged for services, provided that, in the case of partial loss, such amount will be adjusted. Customer agrees that the Company shall, in no event, be liable for consequential, punitive, statutory or special damages in excess of the monetary limit provided for above.

JURISDICTION:

If any claims arising against the Company, all is subjected to the jurisdiction of the Bhopal Court (MP).